Professional Summary
Detail-oriented Quality and Administrative professional with 8+ years of experience in operations management, quality assurance, and cross-functional coordination. Proven track record of managing complex order lifecycles, maintaining regulatory compliance, and delivering exceptional customer service. Combines strong analytical skills with practical administrative expertise to drive process improvements and operational excellence.
Professional Experience
Customer Service Quality Coordinator
Serve as cross-functional liaison managing complete order lifecycle from inquiry through delivery while maintaining ISO 9001 quality compliance. Primary interface between Sales, Production, Planning, Warehouse, and Customer departments.
Key Responsibilities:
- Order Management: Receive orders, verify quantities/pricing/inventory, enter into SAP system, coordinate with Planning
- Shipment Coordination: Monitor outbound shipments and coordinate with logistics company to ensure deliveries reach customers
- Customer Communication: Provide continuous order updates, resolve quality complaints, address technical questions and production issues
- Quality Assurance: Coordinate production hand samples, verify quality standards, conduct internal ISO 9001 audits
- Technical Support: Retrieve and distribute appropriate Technical Data Sheets (TDS) to sales and customers as needed
- Issue Resolution: Serve as primary customer contact for complaints, initiate internal notifications, coordinate 8D investigation process, ensure all required steps are completed, and collect/maintain ISO 9001 documentation
- Compliance: Maintain ISO 13485 records, support audits, manage non-conformance documentation
- Reporting: Generate monthly quality metrics including customer complaints and credit analysis
Selected Achievements:
- Maintain 100% ISO 9001 compliance through proactive audit management
- Coordinate across 5+ departments daily to ensure seamless operations
- Manage complete customer complaint lifecycle using 8D methodology
Bookkeeper & Administrative Manager
Provided comprehensive bookkeeping and administrative support for multiple family-owned businesses while managing household operations for family of five. Maintained financial records, processed invoices, tracked expenditures, and coordinated business administration across automotive repair, towing, and flooring operations.
Key Contributions:
- Managed accounts payable/receivable, invoice processing, and financial record-keeping using QuickBooks
- Tracked business expenditures, maintained budget documentation, and prepared financial reports
- Coordinated employee scheduling and payroll documentation for towing and repair operations
- Maintained organized filing systems for business licenses, insurance, and regulatory compliance
- Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail
EHS Administrative Assistant
Provided Environmental Health and Safety administrative support within fast-paced office environment. Managed quality assurance program and database systems supporting statewide operations.
Selected Contributions:
- Developed and maintained spreadsheets and databases tracking company measures; monitored updates and verified accuracy
- Managed quality assurance program including onsite evaluations, internal audits, and customer surveys
- Provided statewide Lynx database support and training, troubleshooting issues and optimizing usage
- Planned and executed mandatory database upgrade training for 100+ employees statewide
- Identified and recommended process improvements targeting accuracy, efficiency, and waste elimination
- Coordinated logistics for programs, meetings, and events including scheduling and agenda preparation
Bookkeeper
Managed financial records, invoice processing, and accounting systems for flooring company.
Selected Contributions:
- Established QuickBooks accounting system to maintain accurate financial records
- Generated invoices, tracked collections, and managed bank deposits/reconciliations
- Organized budget documentation and tracked expenses to maintain business controls
- Reviewed account discrepancies and proposed corrective actions to minimize loss